Safe Play at ch999

Responsible Gaming
at ch999

ch999 believes that gambling should always be an enjoyable form of entertainment — never a source of financial hardship or emotional distress. We have built a comprehensive set of player protection tools directly into the ch999 platform , giving every player in Bangladesh full control over how they engage with our cricket betting and casino games.

18+ Only Platform
SSL Secured
24/7 Support
Player Controls

Our Commitment

Our Commitment to Safe Play

At ch999, responsible gaming is not a legal checkbox — it is a core part of how we operate. We want every player in Bangladesh, whether they enjoy live cricket betting during a BPL match day in Dhaka or spin the reels of our Pragmatic Play slots in Chittagong, to experience gambling strictly as a form of entertainment. ch999 is designed to be a fun, secure, and fair environment, and we take our duty of care to players seriously.

We have invested in a broad suite of responsible gaming tools that are accessible directly from your ch999 account settings at any time, free of charge, and without delay. These tools put you in control: you decide how much you deposit, how long you play, and when you need to step back. No judgement, no bureaucracy — just straightforward controls that work when you need them.

Our customer support team is trained to identify signs of gambling-related distress and to respond with empathy and professionalism. If a player contacts us expressing concern about their gambling behaviour, we treat that conversation as a priority and guide them through all available options, including immediate self-exclusion.

Player-First Design

Every ch999 feature is designed with player wellbeing in mind. Protection tools are prominent, not buried in menus.

Fair Play Certified

All games on ch999 use certified random number generators, ensuring fair and unpredictable outcomes for every player.

Data Protection

Your account data and betting records are encrypted and protected under ch999's strict Privacy Policy.

24/7 Support

Our Bangladesh-based support team is available around the clock to assist with any responsible gaming request.

Age Policy

18+ Age Restriction Policy

ch999 operates an absolute minimum age policy. You must be 18 years of age or older to register an account, place bets, play casino games, or conduct any financial transaction on the ch999 platform. This rule applies without exception to all players in Bangladesh and in every other jurisdiction where ch999 operates.

Age verification is a mandatory step of the ch999 account lifecycle. Upon registration, you confirm that you are 18 or above by accepting the ch999 Terms and Conditions. Before your first withdrawal is processed, ch999 will require you to complete a Know Your Customer (KYC) verification, which includes submission of a valid government-issued identity document — such as a National Identity Card (NID), passport, or birth certificate — that confirms your date of birth.

ch999 reserves the right to request proof of age at any point during a player's account lifetime, not only at the withdrawal stage. If a player's age cannot be verified or if there is reasonable suspicion that an account has been registered by a person under 18, the account will be immediately suspended pending investigation. Any funds deposited by an underage player will be returned to the original payment method, and any winnings will be forfeited.

Important — Underage Access: If you are a parent or guardian and believe a minor in your household has registered a ch999 account or accessed the Platform, please contact our support team immediately at [email protected]. We will investigate and resolve the matter as a priority. We recommend using parental control software such as Net Nanny, Qustodio, or your internet provider's built-in controls to block gambling sites from devices accessible to children.
18+

Age Verification Steps

  • Confirm age at registration by accepting T&Cs
  • KYC document upload before first withdrawal
  • NID, passport, or birth certificate accepted
  • Additional checks may apply at any time
  • Unverified accounts are suspended until resolved
  • Underage account winnings are forfeited

Player Control

Self-Exclusion Tools

Self-exclusion is one of the most powerful responsible gaming tools available on ch999. It allows you to voluntarily block your own access to the ch999 platform for a defined period — or permanently — when you feel that gambling is having a negative impact on your life. Activating self-exclusion requires no justification and carries no penalty. It is a private decision that ch999 fully supports.

You can activate self-exclusion directly from your ch999 account settings under the "Responsible Gaming" panel, or by contacting the ch999 support team via live chat or email. Self-exclusion takes effect within one hour of your request being confirmed.

01

30-Day Exclusion

Take a one-month break from ch999. Your account is locked and all marketing communications are suspended for 30 days.

02

90-Day Exclusion

A three-month cooling-off period. Suitable for players who need a more extended break to reassess their relationship with gambling.

03

6-Month Exclusion

A half-year exclusion providing significant time away from the platform, with full account lockdown and no promotional contact.

04

Permanent Exclusion

Permanently close your ch999 account. This action is irreversible. Any remaining balance will be returned to your registered payment method.

During self-exclusion: Your ch999 account is fully locked — you cannot log in, place bets, access games, make deposits, or receive bonus offers or promotional emails. Any attempt to create a new ch999 account during an active self-exclusion period is a violation of the Terms and Conditions and will result in permanent account closure. If you encounter any difficulty with self-exclusion, contact [email protected] immediately.

Spend Control

Deposit & Spend Limits

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. ch999 allows you to set a maximum deposit cap on a daily, weekly, or monthly basis. Once a limit is set, ch999 will automatically decline any deposit attempt that would cause you to exceed that cap within the relevant period.

Reducing a limit takes effect immediately — the new lower limit applies the moment you save it. This is intentional: if you are trying to cut back, that decision should be respected without delay.

Increasing a limit is subject to a mandatory 72-hour cooling-off period before it takes effect. This gives you time to reflect on whether the increase is genuinely what you want, reducing impulsive decisions driven by a short-term desire to chase losses.

In addition to deposit limits, ch999 also supports loss limits — a cap on the net amount you are willing to lose over a given period — and wagering limits — a cap on the total bets placed regardless of wins or losses. These advanced controls are available in the same Responsible Gaming panel within your account settings.

Example: If you set a weekly deposit limit of ৳5,000 and have already deposited ৳4,200 that week via bKash, ch999 will accept a further deposit of up to ৳800 and reject any amount above that threshold until your weekly limit resets at the start of the following week (Bangladesh Standard Time, UTC+6).

Daily Deposit Limit

Set the maximum amount you can deposit to ch999 in a single calendar day. Resets at midnight BST (UTC+6).

Weekly Deposit Limit

Cap your weekly spending regardless of how many individual deposits you make. Resets every Monday at midnight BST.

Monthly Deposit Limit

Control your monthly gambling budget. Resets on the first day of each calendar month at midnight BST.

Take a Break

Time-Out & Cool-Off Features

Sometimes you need a short pause rather than a full exclusion. ch999's time-out feature lets you take a brief, temporary break from the platform — anywhere from 24 hours to 6 weeks — without permanently closing your account. During a time-out, your account is locked for gameplay and deposits, and all marketing messages are suppressed. At the end of the time-out period, your account automatically reactivates unless you choose to extend the break or activate a formal self-exclusion.

24-Hour Time-Out

A one-day pause — useful after a frustrating session or when you simply need to step away and recharge before continuing.

7-Day Time-Out

A one-week break that creates meaningful distance from gambling without committing to a long-term exclusion period.

6-Week Time-Out

A six-week cool-off period — the longest available before escalating to a formal self-exclusion — ideal for a prolonged reset.

ch999 also offers a session time reminder feature. You can configure ch999 to send you an in-platform notification after you have been logged in continuously for a set period — for example, 60 minutes or 90 minutes. This gentle nudge helps you stay aware of how much time you are spending on the platform, which is one of the most important factors in maintaining healthy gambling habits.

All time-out and session reminder settings are available without any waiting period or customer service interaction required. Log into your ch999 account, navigate to Account Settings, and select the Responsible Gaming tab to access all tools instantly.

Know the Signs

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify in yourself or in someone you care about. ch999 encourages all players to stay honest with themselves about their gambling behaviour. The following warning signs may indicate that gambling has stopped being entertainment and has begun to cause harm.

Spending more money on gambling than you can comfortably afford to lose
Borrowing money from family, friends, or financial institutions to fund gambling
Chasing losses by placing larger bets to try to recover money lost in previous sessions
Feeling irritable, anxious, or restless when not gambling or when trying to stop
Neglecting work, family, study, or personal responsibilities because of time spent gambling
Hiding or lying about your gambling activity to people close to you
Repeatedly failing to stick to limits you set for yourself before a session began
Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties
Continuing to gamble despite serious negative financial, personal, or health consequences
Feeling a need to gamble with increasing amounts of money to achieve the same level of excitement
If you recognise any of these signs in yourself: Please do not ignore them. Reach out to the ch999 responsible gaming support team at [email protected] — our team is trained to help without judgement. You can also use the self-exclusion or time-out tools in your account settings immediately, without needing to speak to anyone first.

Check Yourself

Self-Assessment Questions

The following questions are adapted from widely used responsible gambling screening tools. Answer them honestly — only you will see your responses. If you answer "yes" to three or more of these questions, we strongly encourage you to use ch999's self-exclusion or time-out tools and to seek independent support.

Question 01

Have you ever spent more time or money on gambling than you originally intended when you started a session?

Question 02

Have you ever felt a strong urge to return to gambling as soon as possible after a losing session in order to win your money back?

Question 03

Have you ever gambled to escape feelings of worry, sadness, stress, or loneliness rather than primarily for fun?

Question 04

Have you ever hidden your gambling activity, or been less than truthful with family or friends about how much time or money you spend gambling?

Question 05

Has gambling ever caused you to miss work, educational commitments, or important family events in Dhaka, Chittagong, or elsewhere?

Question 06

Have you ever borrowed money, sold personal possessions, or used savings intended for essential expenses in order to fund gambling?

Question 07

Have you ever felt that you needed to gamble with larger and larger amounts of money to experience the same level of enjoyment or excitement?

Question 08

Have people who are close to you ever expressed concern or worry about your gambling habits, even if you yourself did not feel there was a problem at the time?

Next Steps: If your answers concern you, please activate a time-out or self-exclusion from your ch999 account settings right now — it takes less than two minutes. You can also contact our support team at [email protected] to discuss your situation confidentially and without judgement. Seeking help early is always the right decision.

Get Help

Support & Help Resources

ch999 encourages any player who is concerned about their gambling — or the gambling of someone they care about — to seek support without hesitation. Help is available through the ch999 platform directly, as well as through independent organisations. All support options are free and confidential.

ch999 Responsible Gaming Support

Our dedicated support team is available 24 hours a day, 7 days a week. Contact us at [email protected] with the subject line "Responsible Gaming" for priority handling. We can activate self-exclusion on your behalf, adjust your limits, or simply listen and advise.

Live Chat Support

For immediate assistance, use the ch999 live chat feature within your account. Mention responsible gaming or self-exclusion and you will be connected directly to a trained agent who can help you activate protection tools in real time.

Gamblers Anonymous

Gamblers Anonymous is an international peer-support fellowship for people who recognise they have a gambling problem. Meetings are available online and provide a confidential space to share experiences and receive support from others in the same situation.

Mental Health & Counselling

If gambling-related stress is affecting your mental health, speaking with a qualified counsellor or psychologist is strongly recommended. In Bangladesh, mental health services are available through the National Institute of Mental Health (NIMH) in Dhaka and through private counselling providers in major cities including Chittagong, Sylhet, and Khulna.

ch999 will never pressurise a player who has activated responsible gaming tools to reverse those tools sooner than they intend. If a player on a self-exclusion period contacts us to request early reactivation, our team will apply a mandatory 24-hour reflection period and provide information about available support resources before any reactivation is processed.

We believe that a player who gambles responsibly and within their means will enjoy ch999 for longer, experience it more positively, and be a healthier part of the Bangladesh gaming community. Responsible gaming is not just our policy — it is our commitment to every person who chooses to play with us.

Continue on ch999

Play Safely, Play Confidently

All responsible gaming tools are built into your ch999 account at no cost. If you have questions about safe play, our FAQ has quick answers — or log in to access your account controls right now.

Read the FAQ Login to ch999 About ch999