ch999 Privacy Policy
At ch999, protecting the personal data of every player in Bangladesh is a core responsibility, not an afterthought. This Privacy Policy explains what information we collect when you use the ch999 platform, how we use and store it, who we share it with, and the rights you hold over your own data. We are committed to being transparent, clear, and accountable in every aspect of how we handle your information.
SSL Encryption
All data transmitted between your device and ch999 is protected by 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
No Data Selling
ch999 does not sell, rent, or trade your personal data to any third-party advertiser or data broker under any circumstances. Your data is yours.
Your Data Rights
You have the right to access, correct, export, and delete the personal data ch999 holds about you. Submit a data request at any time via our support team.
Defined Retention
ch999 keeps your data only for as long as it is needed for the purpose it was collected, or as required by applicable anti-money laundering and record-keeping regulations.
Section 1
Information We Collect
When you register for a ch999 account, use the Platform, or interact with ch999 customer support, we collect certain categories of personal information. The table below summarises the main categories of data collected, the source of that data, and the primary reason for collection.
| Data Category | Examples | Source | Purpose |
|---|---|---|---|
| Identity Data | Full name, date of birth, NID number, passport number | Provided by you at registration or KYC verification | Age verification, fraud prevention, regulatory compliance |
| Contact Data | Email address, mobile phone number, residential address in Bangladesh | Provided by you at registration | Account communications, security alerts, support |
| Financial Data | bKash / Nagad / Rocket account number, bank account details, transaction history | Provided by you when making deposits or requesting withdrawals | Payment processing, anti-money laundering monitoring |
| Transactional Data | Betting history, casino game play records, deposit and withdrawal records, bonus usage | Generated automatically by your use of ch999 | Account management, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Collected automatically via cookies and server logs | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, support email content, survey responses | Generated when you contact ch999 support | Dispute resolution, quality assurance, training |
ch999 collects the minimum data necessary to operate the Platform safely, comply with applicable anti-money laundering obligations, and deliver a reliable service to players based in Bangladesh. We do not collect personal data for its own sake and we do not build marketing profiles based on your betting behaviour without your explicit consent.
Section 2
How We Use Your Data
ch999 processes your personal data on one or more of the following legal bases: (a) to perform the contract between ch999 and you as a registered player; (b) to comply with legal obligations applicable to ch999; (c) based on your explicit consent where you have provided it; or (d) where ch999 has a legitimate interest in processing that is not overridden by your rights and interests. The specific purposes for which ch999 uses your data are set out below.
Service Delivery
- Creating and managing your ch999 account
- Processing deposits and withdrawals via bKash, Nagad, and Rocket
- Settling bets and crediting casino winnings
- Providing customer support and resolving disputes
- Sending transactional notifications (deposit confirmations, withdrawal updates)
Security & Compliance
- Verifying your identity and age (18+ enforcement)
- Detecting and preventing fraud, money laundering, and collusion
- Monitoring for responsible gaming concerns
- Complying with anti-money laundering record-keeping obligations
- Responding to lawful requests from law enforcement authorities
Marketing Communications: ch999 may send you promotional emails and push notifications about bonuses, BPL match-day promotions, IPL special offers, and new game releases — but only where you have given your explicit consent at registration or through your account notification settings. You may withdraw consent at any time by updating your preferences in the ch999 account settings panel or by contacting support at [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing that took place before the withdrawal.
Section 3
Data Sharing & Third Parties
ch999 does not sell, rent, or otherwise commercially transfer your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Service Providers: ch999 engages a small number of carefully selected third-party service providers to assist in operating the Platform. These include payment processors (who facilitate bKash, Nagad, Rocket, Visa, and Mastercard transactions), identity verification providers (who assist with KYC document checks), game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, who supply casino and live dealer games), and cloud hosting providers who store Platform data on secure infrastructure. All service providers are contractually required to process your data only on ch999's instructions and to maintain appropriate technical and organisational security measures.
Legal and Regulatory Disclosures: ch999 will disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities in Bangladesh or elsewhere where it is required to do so by applicable law, court order, or regulatory direction. ch999 will also disclose data where it reasonably believes disclosure is necessary to protect the safety of any person, to prevent a crime, or to protect the legitimate rights and property of ch999.
Business Transfers: In the event that ch999 is involved in a merger, acquisition, restructuring, or sale of all or part of its business, personal data held by ch999 may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address registered on your ch999 account prior to the transfer taking effect.
Section 4
Cookies & Tracking Technologies
ch999 uses cookies and similar tracking technologies (including local storage and session tokens) to operate and improve the Platform. A cookie is a small text file placed on your device by the ch999 web server when you visit the site. Cookies allow ch999 to recognise your device between visits, maintain your login session, and remember your preferences.
| Cookie Type | Purpose | Retention | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Maintaining your login session, remembering your account preferences, enabling secure transactions | Session / up to 30 days | No — disabling these will prevent the Platform from functioning |
| Performance | Measuring page load times, identifying errors, understanding which features are used most frequently | Up to 12 months | Yes — via browser settings |
| Functional | Remembering your preferred language, odds format, and display settings | Up to 12 months | Yes — some features may be affected |
| Analytics | Understanding aggregated user behaviour across the Platform to improve content and navigation | Up to 24 months | Yes — via browser settings or consent preferences |
You can control cookie settings through your browser preferences. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging into your ch999 account and using core platform features. ch999 does not use cookies to serve third-party advertising or to track your behaviour across unrelated websites.
Section 5
Data Security & Retention
ch999 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
256-Bit SSL
All data in transit between your browser and ch999 servers is encrypted using industry-standard 256-bit SSL/TLS protocols.
Encrypted Storage
Personal data held in ch999 databases is encrypted at rest. Payment credentials are never stored in plain text on ch999 systems.
Access Controls
Access to personal data within ch999 is restricted on a strict need-to-know basis. Staff access is logged, audited, and reviewed regularly.
Regular Audits
ch999 conducts periodic security reviews and vulnerability assessments to identify and address potential weaknesses in data protection practices.
Data Retention: ch999 retains personal data for as long as your account remains active and for a further period of five years following account closure, in order to meet anti-money laundering record-keeping obligations and to handle any post-closure disputes or regulatory enquiries. Transactional records (betting history, payment records) are retained for a minimum of five years from the date of each transaction. After the applicable retention period has elapsed, personal data is securely deleted or anonymised.
Data Breach Notification: In the event of a personal data breach that is likely to result in a risk to your rights or interests, ch999 will notify affected players without undue delay via the email address registered on the affected account, and will take all reasonable steps to contain the breach and mitigate its impact.
Section 6
Your Privacy Rights
As a ch999 player, you hold a number of rights in relation to your personal data. ch999 is committed to facilitating the exercise of these rights promptly and without unnecessary barriers. The rights available to you are described below.
Right of Access
You have the right to request a copy of all personal data that ch999 holds about you. ch999 will respond to access requests within 30 calendar days of receipt.
Right of Rectification
You have the right to request correction of any inaccurate or incomplete personal data held about you. You can update many details directly in your ch999 account settings.
Right of Erasure
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ch999's legal retention obligations.
Right to Data Portability
You have the right to receive a structured, machine-readable copy of the personal data you provided to ch999, and to have it transmitted to another service provider where technically feasible.
Right to Object
You have the right to object to ch999 processing your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
Right to Restrict Processing
You have the right to request that ch999 temporarily restrict the processing of your data while a dispute about its accuracy or the lawfulness of its processing is being resolved.
To exercise any of these rights, please contact the ch999 data team at [email protected] with the subject line "Privacy Rights Request", including your registered email address and a description of the right you wish to exercise. ch999 may need to verify your identity before processing your request. There is no charge for exercising your data rights.
Section 7
Children & Minors
ch999 is strictly an adults-only platform. The ch999 Platform is not directed at, and is not intended for use by, any person under the age of 18. ch999 does not knowingly collect, store, or process the personal data of anyone under the age of 18.
If ch999 becomes aware that personal data has been collected from a person under the age of 18, the associated account will be immediately suspended, all data held in connection with that account will be deleted as soon as practicable, and any deposits made will be refunded to the original payment method following identity verification. Any winnings accrued by an underage account will be forfeited.
Parents and guardians who believe that their child may have registered a ch999 account or provided personal data to ch999 are encouraged to contact the support team immediately at [email protected]. ch999 treats all such reports as high priority and will act on them without delay.
Section 8
Policy Updates & Contact
ch999 reviews this Privacy Policy periodically and will update it when necessary to reflect changes in our data processing practices, changes to the ch999 Platform, or changes in applicable law. When a material change is made to this Privacy Policy, ch999 will notify registered players by email using the address on file and will display a prominent notice on the Platform for a period of at least 14 days following the update.
The date at the top of this page always reflects the date on which this Privacy Policy was last reviewed and updated. Continued use of the ch999 Platform after an updated Privacy Policy has come into effect constitutes your acceptance of the updated terms. If you do not accept the revised Privacy Policy, you should cease using the Platform and request account closure.
Contact the ch999 Privacy Team: If you have any questions, concerns, or complaints about this Privacy Policy or about how ch999 handles your personal data, please contact us at:
Email: [email protected]
Subject line: Privacy Policy Enquiry
Response time: Within 5 business days
ch999 takes all privacy complaints seriously. Upon receiving a complaint, we will acknowledge receipt within two business days and aim to resolve the matter within 30 calendar days. If you are not satisfied with ch999's response to your privacy complaint, you may wish to seek advice from an independent data protection authority.
Continue on ch999
Questions About Your Privacy?
Our support team is available around the clock to address any privacy concerns. You can also explore our FAQ for quick answers about account security and data handling, or visit our Responsible Gaming page to learn about the tools available to help you play safely on ch999.